At Bhajjamal and Sons, we are committed to providing a reliable, responsive, and secure experience for all customers and vendors who use our Ayurvedic multi-vendor marketplace.
1. Scope of Service
This SLA outlines the service commitments for all users of our e-commerce platform, including:
- Order management
- Vendor support
- Razorpay payment integration
- Customer service
2. Platform Availability
- Target Uptime: 99.5% monthly for website and APIs
- Checkout: Secure Razorpay payment gateway integration
- Maintenance: We inform users at least 24 hours in advance for planned maintenance
3. Customer Support
We’d love to hear from you! Whether you have a question about your order, need help choosing the right Ayurvedic product, or simply want to learn more about what we do — our team is here to assist you.
Business Hours:
Monday to Saturday – 10:00 AM to 7:00 PM
Sundays and public holidays: Closed
Contact Information:
- Phone: 9565633522
- Email: bhajjamalandsons@gmail.com
- You can also use the contact form below. We usually respond within 24–48 hours.
4. Support Response Times
Priority Description Response Time Resolution Time
P1 – Critical Platform down, payment issues < 1 hour < 4 hours
P2 – High Order issues, vendor support < 4 hours < 8 hours
P3 – Normal General inquiries, UI issues < 24 hours 2–3 business days
5. Security & Compliance
- Transactions are processed via Razorpay using secure HTTPS
- Customer data is encrypted and access-controlled
- We follow industry-standard PCI-DSS guidelines for all payment activities
6. Refunds & Disputes
- Refunds are initiated within 24 hours of a valid request
- Razorpay-related disputes are acknowledged within 1 business day
- Dispute resolution typically completed in 3–5 business days
7. Visit Our Store
If you’re nearby and would like to visit us in person, we welcome you to our store:
Bhajjamal and Sons
8/10/148, Jaiswal Plaza, Hanuman Gadi Naka
Ayodhya, Uttar Pradesh – 224001
8. Wholesale & Bulk Orders
Interested in bulk purchases or stocking Ayurvedic products at your store?
Please email us your requirements and we will get back to you with pricing and delivery options.
Thank You
We appreciate your trust in Bhajjamal and Sons. Your wellness is our priority.
This SLA is subject to periodic updates and reviews to ensure service quality.